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Salesforce announces new Mulesoft RPA tool based on the acquisition of Servicetrace – TechCrunch

When Salesforce announced that it was buying German RPA provider Servicetrace last month, it looked like it might well match up with Mulesoft, the company the CRM giant bought in 2018 for $ 6.5 billion. Mulesoft, among others, helps customers build APIs for legacy systems, while Servicetrace provides a way to add automation to legacy systems. Sure enough, the company announced today that it is planning a new Mulesoft-Servicetrace tool called Mulesoft RPA.

The Servicetrace deal was concluded on September 2 and the company is wasting no time implementing it where it makes sense across the organization – and the Mulesoft integration is a case of main use. John Kucera, senior vice president of product management at Salesforce, where he leads product automation, says Mulesoft already has API management and integration tools, but RPA will add another dimension to it. these existing capacities.

“We have found that many of our customers also need to automate and integrate offline systems, PDFs, spreadsheets, but also those legacy systems that don’t have events or APIs. So we wanted to make sure that we could meet our customers where they are and that we could have this end-to-end solution to automate those capabilities, ”Kucera explained to me.

The company will integrate ServiceTrace with Mulesoft, while blending it with other parts of the Salesforce family of integration tools, as well as other parts of the platform. The Mulesoft RPA tool will live under the umbrella of Einstein Automate, but Mulesoft will also sell it as a stand-alone service, so customers can enjoy it even if they aren’t using other parts of the platform. Mulesoft form or even the broader Salesforce Platform. Einstein is the name of Salesforce’s artificial intelligence capabilities. While RPA isn’t really AI, it can fit into an AI-powered workflow like this.

The acquisition of Mulesoft has always seemed to aim to give Salesforce, a fully cloud-based business, a way to access existing business systems on-premises, allowing customers to access data wherever it is. Adding RPA to the mix goes one step further, allowing companies to create connections to these systems in their more modern Einstein Automate workflow tools with systems that previously would not have been accessible to the Einstein Automate system.

This is often the case for many large companies, which typically use a mix of newer and often very old systems. Giving them a way to tie the two together and automate the whole business could prove very useful if it really works as described.

The company is announcing all of these capabilities at Dreamforce, its annual customer conference next week. As with many announcements at the conference, this one is designed to let customers know what’s to come, rather than something that’s available now (or at least soon). Salesforce RPA shouldn’t be ready for general availability until the first half of next year.


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