how the internet of things will transform the tenant experience

Through Mike Hooper, Group Head of Business Development & Marketing at Conosco

Given the number of responsibilities that social housing providers face, digital transformation can slide down the priority ladder. Yet many of the problems – breaking the stigma of social housing, fixing many repairs and increasing air quality – can be improved through the use of smart technology sensors.

The sector has faced numerous calls for change, and it is back in the spotlight after the lockdown after being named a key to helping the affordable housing crisis. Go ahead: Internet of Things (IoT). The network of “things” is, in general terms, anything that connects wirelessly to the Internet. The devices contain sensors that collect data about the environment to make informed decisions. Examples of IoT devices in everyday life include smart speakers like the Amazon Echo, which are designed around the user’s voice to deliver always-on requests and information.

Social housing needs to fit into our data-driven future, and IoT can help organizations and landlords deliver a great tenant experience and ultimately reduce repair costs that can be reinvested. in long term homes.

And yet, according to a recent white paper by Capita one, up to 30% of social housing tenants would be on the wrong side of the digital divide with no Internet access. This is a great opportunity to make properties more efficient, accessible, and generally just a pleasure to live with.

What technologies can transform the tenant experience and improve asset management and maintenance so that it is a less conscientious area?

1 – Smart security

Many residents will not have the luxury of being able to work from home when they have maintenance or repairs ahead. Using smart locks should arguably be the first step for any smart home. They allow the resident to give “virtual keys” to other people, so that they can let someone into the house if they cannot access the door. The user simply controls the locks from their smartphone.

They’re easy to install and make repairs simple for both tenant and landlord, so you don’t have to worry about providing a wrench or balancing schedules to find a time that’s right for everyone.

2 – A virtual maintenance technician

One of the hardest jobs for housing associations is fixing broken items for tenants, which the article says often needs to be fixed as soon as possible. Yet it is easier and much more cost effective to repair than to replace. What if you could prevent this item from wearing out in the first place?

Using advanced IoT sensors on devices like an oven or boiler can prevent and diagnose problems and alert the business or owner when it starts to happen. Then, before the full oven break, the real estate worker can arrange the repair of the device in a timely manner and do the small home repair. And, instead of the tenant not being told what exactly is wrong and having to guess when relaying information, the sensor and the sophisticated data it has collected will give the technician an exact view of what is wrong. .

3 – Increase air quality

Moisture, mold and condensation are common issues reported by thousands of social housing tenants, according to a study. This is often due to poor condition, as the problem got worse before it was noticed by the landlord or tenant. But prevention is much better than a cure. And, by installing smart temperature sensors, they can monitor a number of factors like ambient temperature and humidity to measure and fix issues before they become a costly problem to fix.

A searcher stated that an alert can be set up so that when the humidity in a certain area or room rises above a specific level, the owner or occupant will be notified. By installing smart temperature sensors, housing associations might find that they only need to invest in dehumidifiers, instead of paying thousands to remove mold.

4 – Prevent water leaks

Smart leak sensors can detect water leaks and thus prevent excess moisture or catastrophic damage that can lead to flooding. These smart water leak detectors activate smart shut-off valves before major damage is done, allowing you to quickly jump into action in the event of a small leak. This will not only save hundreds and potentially thousands of repairs, but will also help protect the property of residents, further reinforcing the benefits that IoT brings to tenant experiences.

It also removes the chances of repair work that could result in the need to relocate the tenant while the repairs are being made.

Smart technology ultimately helps housing associations make better, informed decisions about how to keep tenants safe. It also means that landlords can better invest their money in buildings, so that social housing tenants can live more comfortably, in safer environments where they know they are well maintained.


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About Lillie Berry

Lillie Berry

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