The State Consumer Disputes Redressal Commission in Chandigarh has ordered a Renault dealership in Chandigarh to pay Rs 10 lakh to a resident of Shimla for causing him harassment due to a registered FIR following an accident involving an employee of the dealer.
Kamal Kant Kalia, a junior resident at Indira Gandhi Medical College (IGMC), Shimla, alleged that his Renault Duster developed a technical fault on July 1, 2018, due to which he contacted Renault India Road Side Assistance, who took away the vehicle on the same day and a repair work card was opened on July 2, 2018 at 10:41 a.m. A confirmation message was sent to him stating that the vehicle has been handed over to Renault PMG Autos Private Limited, Chandigarh, for repair.
The estimated delivery date was July 8, but it was postponed to July 18 due to a personal problem of the complainant. However, according to Kalia’s lawyer, Nevadita Sharma, the plaintiff received a call from Sector 14 Police Station in Panchkula on July 17, informing him that his vehicle was involved in a hit-and-run case dated July 15. who killed a six-year-old man. old boy and told to go to the police station immediately. The complainant contacted Renault India authorities but received no assistance. Kalia said he ran from pillar to post to get his car released from the police station. Finally, after sending a formal notice to the opposing parties, the plaintiff filed a complaint with the State Consumer Disputes Redressal Commission, Chandigarh.
In response, the manager of Renault PMG Autos Private Limited, Chandigarh, argued that the vehicle in dispute had been repaired and was ready for delivery on 8 July, but the complainant had not taken it. The accident happened when their driver Pardeep Kumar was moving the vehicle from Chandigarh workshop to Panchkula workshop due to lack of space. They stated that they had done everything possible to help the applicant obtain the return of the vehicle.
After hearing the arguments, the commission found that due to the fault of Renault PMG Autos Private Limited, the plaintiff had suffered a great deal. Observing that there was no fault on the part of Renault India Private Limited since it is only the manufacturer of the said vehicle and that the vehicle was parked at the premises of Renault PMG Autos Private Limited, Chandigarh (service centre), the commission only cleared the claim against Renault PMG Autos Private Limited, Chandigarh and ordered it to pay Rs 3 lakh as compensation for the mental agony, harassment and Rs 7 lakh for the depreciated value of the car , which was damaged due to his negligence.